Last Updated: March 29, 2025
1. Introduction
At FlashWP, customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions for requesting refunds for our WordPress speed optimization services. By purchasing our services, you agree to the terms of this Refund Policy.
2. Eligibility for Refunds
2.1 One-Time Services
For one-time speed optimization services, we offer a satisfaction guarantee. If you are not satisfied with the results of our optimization services, you may request a refund within 30 days of service completion, subject to the following conditions:
- You have implemented all our recommended optimizations
- You have not made significant changes to your website that could negatively impact performance
- You have provided us with an opportunity to address your concerns and make adjustments
2.2 Subscription Services
For subscription-based services:
- Monthly subscriptions: You may cancel at any time. Refunds are not provided for partial months.
- Quarterly or annual subscriptions: You may request a prorated refund for the unused portion of your subscription if you cancel within the first 30 days. After 30 days, no refunds will be issued for the remaining subscription period.
2.3 Non-Refundable Items
The following are not eligible for refunds:
- Setup fees
- Custom development work
- Services where we have already started work and dedicated resources
- Services that have been fully delivered according to the agreed-upon scope
3. Refund Process
3.1 How to Request a Refund
To request a refund, please contact our customer support team at [email protected] with the following information:
- Your name and contact information
- Order number or subscription details
- Reason for requesting a refund
- Any relevant documentation or evidence supporting your request
3.2 Review Process
We will review your refund request within 5 business days. During the review process, we may:
- Request additional information
- Offer to address any issues or concerns
- Propose alternative solutions
3.3 Refund Issuance
If your refund request is approved:
- Refunds will be issued to the original payment method used for the purchase
- Processing time may vary depending on your payment provider (typically 5-10 business days)
- For credit card payments, refunds may appear as a credit on your statement
4. Performance Guarantees
4.1 Speed Improvement Guarantee
For our premium optimization packages, we offer a performance improvement guarantee. If we fail to improve your website's loading time by at least 40% (as measured by Google PageSpeed Insights or GTmetrix), you are eligible for a full refund, provided that:
- You have implemented all our recommended optimizations
- Your hosting environment meets our minimum requirements
- You have not added new plugins or content that could negatively impact performance
4.2 Core Web Vitals Guarantee
For our Core Web Vitals optimization service, we guarantee improvement in your Core Web Vitals metrics. If we fail to improve your scores, you may be eligible for a partial or full refund, depending on the level of improvement achieved.
5. Disputes and Exceptions
5.1 Dispute Resolution
If you disagree with our refund decision, you may appeal by contacting our customer support team. We will review your appeal and provide a final decision within 10 business days.
5.2 Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis. Any exceptions will be at our sole discretion and do not constitute a waiver of our rights under this policy.
6. Changes to This Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date. You are advised to review this Refund Policy periodically for any changes.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: [email protected]
Phone: (555) 123-4567
Address: 123 Speed Lane, Web City, WP 12345